Privacy Policy
Welcome to [Your Duo Name] (“we”, “our”, “us”). We are an acoustic duo providing live music performances for weddings, private events, and bespoke recordings.
We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Bloom Duo Music
Email: bloomduomusic@gmail.com
Phone: 07547242069
Website: bloomduomusic.com
For the purposes of UK GDPR, we are the “data controller” of the personal information you provide to us.
2. What Information We Collect
We may collect and process the following personal information:
Your name
Email address
Phone number
Wedding or event date
Venue or event location
Billing information
Information you include in enquiry forms or emails
Song requests and bespoke recording preferences
Technical or usage data from our website (such as IP address, browser type, and pages visited)
We only collect information that is relevant to providing our services.
3. How We Collect Your Information
We collect information when you:
Submit an enquiry through our website
Contact us by email, phone, or social media
Book our services
Purchase a bespoke recording
Subscribe to updates or newsletters
Browse our website
Certain technical information may also be collected automatically through cookies and analytics tools.
4. How We Use Your Information
We use your personal information to:
Respond to enquiries
Manage bookings and contracts
Deliver live performance services
Create and deliver bespoke recordings
Process payments and invoices
Communicate important booking information
Improve our website and services
Send marketing emails (only where you have opted in)
We only process your information where we have a lawful basis to do so under UK GDPR. This may include:
Performance of a contract
Legitimate business interests
Legal obligations
Your consent
5. Bespoke Recordings
If you purchase a bespoke recording, we may retain relevant project files, communications, and song preferences in order to complete your order and provide future support if needed.
Where recordings include personal content or event-specific information, we treat these materials confidentially and do not share them publicly without your explicit permission.
6. Marketing Communications
We may occasionally send updates about availability, performances, or services.
You will only receive marketing communications if:
You have opted in, or
We believe there is a legitimate interest based on a previous enquiry or booking.
You can unsubscribe at any time by contacting us or using the unsubscribe link in emails.
7. Sharing Your Information
We do not sell your personal data.
We may share limited information with trusted third parties where necessary to operate our business, including:
Payment processors
Website hosting providers
Email marketing platforms
Event planners or venues (where relevant to your booking)
These providers are required to handle your data securely and lawfully.
8. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes outlined in this policy, including legal, accounting, and tax requirements.
Enquiry data that does not lead to a booking is typically deleted after a reasonable period unless ongoing communication is expected.
9. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
You can manage or disable cookies through your browser settings.
10. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request transfer of your data where applicable
To exercise any of these rights, please contact us using the details above.
11. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.
12. Third-Party Links
Our website or social media may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
14. Contact and Complaints
If you have questions about this Privacy Policy or how we handle your data, please contact us at: bloomduomusic@gmail.com
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):